Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Pokie Spins Casino website, mobile services, games and related features. They form a legal agreement between you and the operator of the website. If you do not accept these terms, you must not access the website or use its services. Additional rules may apply to particular games, payment methods, promotions, competitions or other features. Those rules will be made available before or during the relevant activity and form part of these Terms & Conditions.

You are responsible for reading the current version of these terms and any information displayed on the website. The operator may update, replace or amend the terms where reasonably required, including to reflect changes to services, technology, legal requirements or operational processes. Changes will take effect when published on the website or from any later date stated in the notice. If you continue to use the website after an update takes effect, that use will generally indicate your acceptance of the revised terms.

The website is intended for people who are legally permitted to participate in online gambling in their location. You must not access or use the services if online gambling is unlawful where you are located. It is your responsibility to check the laws that apply to you before registering or playing. Access may be restricted from certain locations, and the operator may use reasonable measures to prevent access where required.

Eligibility and age requirements

You must meet the minimum legal age for gambling in the jurisdiction where you are located. You must never allow another person, including a person who is underage, to use your account or access the services through your device. The operator may ask for evidence of age, identity, address, payment ownership or other information before allowing you to use some or all services.

2. Accounts, verification and acceptable use

You may need to create a personal account to access certain services. Information provided during registration must be accurate, complete and kept up to date. You must tell the operator if relevant information changes or if you identify an error in your account details. An account is personal to the registered user and must not be sold, transferred, shared or made available to another person.

You are responsible for keeping your username, password, authentication details and devices secure. You should use a strong password, avoid sharing login information and log out after using a shared device. You must notify the operator promptly if you suspect that your account has been accessed without permission. You may be responsible for activity carried out through your account where you have failed to take reasonable steps to protect your access details.

The operator may conduct verification, security, fraud prevention, anti-money laundering and responsible gambling checks. You agree to provide information or documents that are reasonably requested for these purposes. Verification may be required before a deposit, withdrawal, prize or other transaction can be completed. Information must be genuine, current and supplied in the requested format. If information cannot be verified, access to the account or relevant transactions may be delayed, limited or refused in accordance with applicable requirements.

Prohibited conduct

• Using the website for an unlawful purpose or in breach of any applicable law or regulation.
• Creating or using an account for another person, or creating multiple accounts where this is not permitted.
• Providing false, misleading, incomplete or stolen information.
• Using payment methods that do not belong to you or attempting to conceal the source of funds.
• Interfering with the website, games, software, security systems or normal operation of the services.
• Using automated tools, bots, scripts, exploits or other methods intended to gain an unfair advantage.
• Attempting to manipulate a game, promotion, transaction, result or technical process.
• Harassing staff or other users, or submitting abusive, threatening or unlawful content.
• Allowing an underage person or excluded person to access the services.

If the operator reasonably believes that an account or transaction involves prohibited conduct, fraud, a security risk, a breach of these terms or a legal concern, it may investigate and take appropriate action. This may include requesting further information, restricting features, cancelling affected activity, suspending an account or closing an account, subject to applicable law and any relevant rights you may have.

3. Games, deposits, withdrawals and promotions

Games available through Pokie Spins Casino are provided for entertainment and are subject to the rules, instructions and technical operation of the relevant game. You should review those rules before playing. Game results are determined by the applicable game system and, where relevant, a random number generation process. You accept that results shown on the website or recorded in the operator’s systems will generally be used to determine the outcome of play, except where an obvious technical or administrative error is identified.

You must check all transaction details before confirming a deposit or withdrawal. Only payment methods made available through the website may be used, and additional verification may apply. You should use a payment method held in your own name unless the operator has expressly allowed another arrangement. Processing may be affected by identity checks, payment provider procedures, security reviews, maintenance, network delays or other circumstances outside the operator’s reasonable control.

You must not use the services to deposit, transfer or withdraw funds for another person, or for any unlawful purpose. The operator may decline, reverse, delay or review a transaction where it is required to do so by law, a payment provider, a security process or these terms. You remain responsible for checking whether your bank, payment provider or jurisdiction applies separate fees, restrictions or reporting obligations.

Promotions and offers

Any bonus, promotion, reward, free play offer or similar campaign is subject to its own promotional terms. Those terms may describe eligibility, entry requirements, qualifying activity, expiry, wagering or playthrough conditions, game restrictions, maximum values, withdrawal rules and other limitations. You should read the relevant promotional terms before opting in or relying on an offer. If a promotional term conflicts with these general terms, the specific promotional term will apply to that offer to the extent of the conflict.

Promotions are not an entitlement and may be changed, withdrawn or cancelled where permitted. The operator may refuse an offer or remove a promotional benefit if it reasonably considers that the offer has been misused, obtained in error, claimed through multiple accounts or used in breach of the applicable terms. Any correction of a clear error will be made in a fair and reasonable manner.

You should only deposit or play with money that you can afford to lose. Gambling outcomes are uncertain, and no strategy, system or pattern can guarantee a win. Past results do not predict future results. The operator does not promise that you will recover losses or receive a particular return.

4. Responsible gambling, privacy and website content

Pokie Spins Casino supports a safer approach to gambling. Gambling should be treated as entertainment, not as a way to make money, resolve financial problems or recover previous losses. You should set a personal budget and time limit before playing, take regular breaks and avoid gambling when affected by alcohol, medication, stress or other circumstances that may affect your judgement.

• Keep gambling funds separate from money needed for rent, bills, food or other essential expenses.
• Do not chase losses or increase stakes to try to recover money.
• Do not borrow money or use credit that you cannot comfortably repay for gambling.
• Monitor how often and how long you play.
• Talk to someone you trust if gambling is becoming difficult to control.
• Use available account controls, breaks, limits or exclusion options where offered.

You can ask the operator about available responsible gambling tools and account restrictions through the support channels made available on the website. A request may affect access to some or all services and may not be reversible immediately. You should also consider seeking independent support from an appropriate Australian gambling help service if gambling is causing distress, conflict or financial harm.

Privacy and communications

Personal information is handled in accordance with the website’s Privacy Policy and applicable Australian privacy requirements. Information may be collected and used to provide services, verify identity and age, process transactions, protect the website, meet legal obligations, manage responsible gambling measures and communicate with you about your account. You should review the Privacy Policy for further information about collection, use, disclosure, storage and your available privacy rights.

The website may contain links, content or services provided by third parties. These items may be subject to separate terms and privacy practices. The operator is not responsible for third-party content or services to the extent permitted by law. Website information is provided for general use and may not always be complete, current or available without interruption.

5. Suspension, liability and legal information

The operator may suspend, restrict or close an account where reasonably necessary for security, verification, responsible gambling, legal compliance, maintenance, suspected misuse or a breach of these terms. It may also suspend a game or service where there is a technical problem, security concern or other operational reason. You must not attempt to open a new account to avoid a restriction or closure.

If an account is closed or access is restricted, the operator will handle any remaining balance or affected transactions in accordance with applicable law, verification requirements and these terms. Funds may be subject to review where there is a suspected breach, fraud, unlawful activity or payment dispute. Nothing in these terms is intended to remove rights that cannot lawfully be excluded or limited under Australian Consumer Law or other applicable legislation.

To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, including internet or telecommunications failures, device problems, payment provider outages, malicious attacks, software errors, service interruptions or inaccurate information supplied by a user. The operator does not guarantee that the website will always be available, secure, error-free or compatible with every device. You are responsible for maintaining suitable equipment, software and internet access.

Nothing in these terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be limited. Where a limitation is permitted, it applies only to the extent allowed by applicable law. These terms should be read together with any notices, policies, game rules and promotional conditions displayed on the website.

Questions, complaints and applicable law

If you have a question or complaint about an account, transaction, game or service, please use the support or contact options published on the Pokie Spins Casino website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. The operator may ask for further details to confirm account ownership and investigate the issue.

These Terms & Conditions are intended to operate in accordance with the laws and mandatory consumer protections that apply to the services and your location. Where a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived. The current version published on the website is the version that applies to your use of the services, subject to any stated effective date.