Privacy Policy

About this Privacy Policy

Pokie Spins Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This Privacy Policy applies to information collected through the casino website, account services, customer support channels, promotional communications and related online activities. It should be read together with any other privacy notices or information provided when personal information is collected.

The information handled by an online casino depends on how a player uses the website and the services available to them. Some information is required to create and operate an account, process transactions, complete verification checks, provide support and maintain a secure service. Other information, including some marketing and cookie data, may be collected or used only where permitted and appropriate.

By using the website, players acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, it may be requested separately. Players can withdraw consent to marketing at any time by following the process described in the privacy rights section. Withdrawing marketing consent does not necessarily affect processing needed to provide services, protect the website or meet legal obligations.

Changes to this policy

This policy may be updated when website features, technology, business practices or legal requirements change. The latest version will be made available on the website. Players should review the policy from time to time so they remain aware of how personal information may be handled. Where a significant change affects the way information is used, additional notice may be provided where appropriate.

Information a casino website may handle

An online casino typically handles several categories of information. The information collected depends on the account features used, the transactions requested, the verification checks required and the way a player interacts with the website. Information may be provided directly by a player, collected from a device or browser, or received from service providers involved in payment processing, identity checks, security and website operations.

• Account details, such as a player's name, date of birth, contact details, login information, account preferences and responsible gaming settings.
• Identity and verification information, including documents or other details needed to confirm identity, age, location, account ownership and eligibility to use the services.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction amounts, account balances and other relevant account activity.
• Communications and support information, including messages, questions, complaints, feedback and records needed to manage contact with players.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language, time zone, connection information and website activity.
• Cookie and similar technology data, including preferences, visits, pages viewed, session activity, security events and interactions with website features.
• Security, responsible gaming, fraud prevention and compliance information, including activity patterns or other details needed to identify unusual, unsafe or prohibited activity.

Players should provide information that is accurate, complete and current when creating or using an account. If requested information is not provided, or if it cannot be verified, some account functions may not be available. Players should only provide personal information belonging to them or information they are authorised to provide.

How information is used and shared

Personal information is generally used to operate and administer a player's account. This includes creating and maintaining the account, providing access to casino features, recording account activity, responding to questions and delivering requested services. Information may also be used to improve the usability, reliability, security and performance of the website.

• To verify identity, age, location and account ownership before or during the use of services.
• To process deposits, withdrawals and other account transactions, and to maintain accurate payment and transaction records.
• To detect, prevent and investigate fraud, money laundering, account misuse, collusion, security incidents and other prohibited or harmful activity.
• To meet legal, regulatory, court, law enforcement, tax, accounting and record-keeping obligations that apply to the services.
• To provide customer support, manage complaints, review disputes and keep a reliable record of important account communications.
• To send service messages, including account, security, transaction and operational notices relevant to the use of the website.
• To send promotional communications where permitted and where a player has provided the required consent or selected an applicable marketing preference.
• To monitor, test and improve website security, functionality, performance and responsible gaming features.

Information may be shared with carefully selected service providers that help operate the website and provide services to players. These providers may include payment processors, identity and verification providers, technology and hosting providers, customer support tools, security services, fraud prevention providers, professional advisers and communication providers. Providers should receive only the information relevant to the service they perform and may be required to protect it.

Information may also be disclosed where necessary to comply with a lawful request, court order or legal obligation; protect the rights and safety of players or other people; investigate suspected unlawful conduct; enforce applicable terms; or support a business transfer, restructuring or similar change. Personal information is not intended to be sold as a general customer list.

Some service providers may process information using systems located in another country. Where this occurs, appropriate steps may be taken to support the security and lawful handling of the information. The exact location and arrangements may depend on the service involved and the way the website operates.

Cookies, security and information retention

Cookies and similar technologies

Cookies are small files, tags or similar technologies placed on a device when a player visits a website. A casino website may use essential cookies to keep sessions active, remember security choices, support login functions and enable core services. Other cookies may help remember preferences, understand website usage, measure performance, improve website content or support relevant communications where permitted.

Players can manage, restrict or delete cookies through the settings in their web browser. Blocking or deleting cookies may affect login functions, saved preferences, security checks or other parts of the website. Browser controls may not remove every type of similar technology, and some essential technologies may continue to operate because they are needed to provide requested services.

Security measures

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission where appropriate, staff processes and checks of relevant service providers. No online service can guarantee complete security, so players should use a strong and unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Keeping information

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. This may mean that not all information can be deleted immediately when a player closes an account or makes a deletion request.

When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Information may also need to be retained temporarily while a dispute, security review, transaction issue or legal matter is being addressed.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, players may have rights and choices relating to their personal information. These may include requesting access to information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed or eligible for deletion, and withdrawing consent to marketing communications.

How to make a request

To exercise privacy rights or ask a question about the handling of personal information, contact support@pokie-spins-casino.wtf. A request should explain what the player is asking for and include enough information to help locate the relevant account or records. Additional information may be requested to confirm identity and protect against unauthorised access before a request is completed.

1. For access, ask for a copy or summary of the personal information held about you and, where appropriate, information about how it is used.
2. For correction, identify the information that is inaccurate, incomplete or out of date and provide the correct details.
3. For deletion, explain which information you would like removed. Deletion may be limited where records must be retained for legal, security, transaction, dispute or other legitimate purposes.
4. To withdraw consent to marketing, email support@pokie-spins-casino.wtf with your request or use an unsubscribe option included in a promotional message where available.

Each request will be considered in line with applicable privacy requirements and the need to protect the rights of other people, the security of the services and required business records. If information cannot be deleted, corrected or provided in full, an explanation may be given where appropriate. A request may also be declined or limited where this is permitted or required.

Stopping promotional messages does not necessarily stop essential service, account, security, payment or legal communications. Players may still receive messages needed to operate an account, confirm transactions, protect security or provide important information about the services.

For privacy questions, data access, correction, deletion or marketing consent requests, please contact support@pokie-spins-casino.wtf. Pokie Spins Casino aims to handle privacy enquiries carefully and to keep players informed about the next steps where a request requires further review.