Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making informed decisions about when, how much and how often you gamble. It also means understanding that gambling outcomes are based on chance. No strategy, pattern or betting system can guarantee a win, and previous results do not predict future results. Every bet carries a risk of loss.

Pokie Spins Casino provides this information to help players make safer choices. The availability of gambling products, account controls and support options can depend on your location, account status and applicable law. Please read the information available on your account carefully and use any safer gambling controls that are offered.

Gambling should stay within your plans

• Gamble only with money you can afford to lose after essential living costs have been covered.
• Decide on a spending limit before you begin and do not increase it because of a losing session.
• Set a time limit and take regular breaks, even when you are winning.
• Keep gambling separate from money needed for rent, bills, food, savings or other responsibilities.
• Never borrow money, use credit irresponsibly or sell possessions to fund gambling.
• Do not gamble when you are upset, stressed, tired, affected by alcohol or affected by other drugs.
• Treat wins as part of the entertainment experience rather than as regular income.
• Remember that the safest choice is not to gamble if it is causing concern or financial pressure.

Gambling is for adults only. If you are under the legal age to gamble in your location, do not create or use a gambling account. Adults should take reasonable steps to prevent children and other unauthorised people from accessing their account, device or payment methods.

Recognising when gambling may be a problem

Problem gambling can affect anyone, including people who have gambled without difficulty in the past. It may develop gradually, and a person may not notice the impact until gambling has affected their finances, relationships, work, study or wellbeing. You do not need to wait for a serious crisis before asking for help.

Possible warning signs

• Spending more time or money gambling than you originally intended.
• Trying to win back money after a loss, often called chasing losses.
• Increasing the amount of money used to get the same level of excitement.
• Feeling restless, irritable or anxious when attempting to reduce or stop gambling.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Hiding gambling activity, losses or account information from family, friends or colleagues.
• Gambling to escape stress, loneliness, sadness, boredom or other difficult feelings.
• Missing work, study, appointments or social activities because of gambling.
• Using money set aside for household costs, savings or debt repayments.
• Borrowing money, taking out loans or selling belongings to continue gambling.
• Feeling guilt, regret, shame or hopelessness after gambling.
• Experiencing conflict with family members, friends or other people because of gambling.

One warning sign can be enough to take a break and review your gambling. If several signs apply to you, consider stopping gambling and speaking with a qualified support service or health professional. If you are concerned about someone else, approach them calmly, avoid blame and encourage them to seek confidential help.

Ask yourself a few simple questions

1. Can I clearly afford the money I am gambling with?
2. Have I recently spent more than I planned?
3. Do I feel pressure to recover losses or keep playing?
4. Have I hidden gambling from people close to me?
5. Would I be comfortable discussing my gambling with someone I trust?
6. Would taking a complete break make me feel worried or uncomfortable?

Safer gambling tools and practical steps

Planning your gambling before you start can make it easier to remain in control. Consider the controls and account options available through the service, and choose settings that match your personal budget and time limits. If you are unsure how a control works, review the relevant account information or ask the available support team before gambling.

Useful controls may include

• Deposit or spending limits that restrict the amount added to an account during a selected period.
• Loss limits that help prevent spending beyond a chosen level.
• Wagering or activity limits that help manage the amount of play.
• Time reminders, reality checks or session notifications that prompt you to review how long you have been active.
• Cooling-off periods that temporarily restrict access for a chosen period.
• Temporary breaks that allow you to stop gambling without permanently closing an account.
• Self-exclusion, which can restrict access for a longer period where that option is available.
• Account closure when you want to stop using the service.

Controls are most effective when selected before gambling begins. A limit should be based on your actual budget, not on what you hope to win. Do not change a limit during a session simply to continue playing, and do not open another account to avoid a break or restriction. If you have chosen a break or self-exclusion period, respect that decision and use the time to seek support if needed.

Ways to make a personal plan

1. Work out your essential weekly or monthly expenses first.
2. Choose an entertainment amount that will not affect bills, savings or other commitments.
3. Set a time limit before opening a game or placing a bet.
4. Record deposits, withdrawals and gambling sessions so you can see your overall activity.
5. Avoid gambling alone if you are concerned about your behaviour; tell a trusted person about your plan.
6. Stop immediately if your limit is reached or gambling no longer feels enjoyable.
7. Review your gambling regularly and reduce or stop if it is becoming more frequent, expensive or stressful.

Software tools cannot remove all gambling risk. Personal limits may not prevent financial harm if they are set too high or changed frequently. A break or self-exclusion is not a substitute for professional support, particularly if gambling has caused debt, relationship problems or emotional distress.

Getting help and taking a break

If gambling is affecting you, support is available. Speaking with someone early can help you understand what is happening and decide on practical next steps. You can contact an Australian gambling support service, a state or territory support provider, a qualified counsellor, your doctor or another health professional. These services can provide confidential guidance about gambling, money concerns, relationships and emotional wellbeing.

You can also speak with a trusted family member, friend or colleague. Asking for support does not mean you have failed. It is a sensible step when gambling is no longer fitting comfortably within your life. If finances are affected, consider seeking independent financial counselling before taking on further credit or borrowing to cover gambling losses.

If you want to stop gambling

1. Stop playing and do not attempt to recover losses.
2. Use any available cooling-off, break, self-exclusion or account closure option.
3. Remove saved payment methods and reduce access to money used for gambling, where practical.
4. Tell a trusted person what you have decided and ask them to support your plan.
5. Contact a gambling support service or health professional for confidential advice.
6. Review bills, debts and other financial commitments and seek independent financial guidance if required.
7. Avoid gambling promotions, gambling-related content and situations that make it harder to maintain your break.

If you feel overwhelmed, unsafe or at immediate risk of harming yourself or another person, stop gambling and seek urgent help through local emergency or crisis services. Your immediate safety is more important than any gambling account, balance or loss.

Contacting Pokie Spins Casino

If you need help understanding the responsible gambling options available on your account, use the support channel provided on the website or within your account area. The support team may explain the available account controls and the process for requesting a break, self-exclusion or account closure. Support cannot change the outcome of a game or recover gambling losses, so seek independent professional help as well if gambling is causing harm.

Your wellbeing should always come before continued play. Set a limit, take a break and ask for help whenever gambling is no longer fully within your control.